TERMS & CONDITIONS

UK law is the applicable law.

We supply customers worldwide

We abide by the rules stated in The Consumer Protection (Distance Selling) Regulations 2000 (as amended) and the Electronic Commerce (EC Directive) Regulations 2002

Thank you for visiting emilyhannah.co.uk

It is important that you read these terms and conditions as the use of our web site is subject to them.

Your Order

When buying goods and services on the internet the consumer is entering into a legally binding contract.

A contract in respect of the products supplied by us to you comes into effect when we have accepted your order subject to stock availability and notified you in the form of an email. We reserve the right to substitute any item for one of a similar kind should the need arise.

If your item is not in stock, we will back order for you and let you know that delivery could take up to 7 working days. You are notified of the delay after you place the order and you can always cancel your order if you do not want to wait.

Cancellation of Order

You can cancel your order at any time before your order is delivered or up to 7 working days after your order has been delivered.

Data Protection

We understand the importance of protecting your contact information. All transactions that you initiate with us on this web site are confidential, your details will only ever be used for the following;

To process your online order with Paypal.

To provide you with the most efficient possible service.

We will only use such information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

We will never take more information than is necessary to process your order.

We will never pass your personal information onto third parties.

More here.

Cookie Policy

Cookies are only used on this website where it is necessary to process your order.

Complaints Procedure

In the unlikely event that you have a complaint against www.walkingsticksonline.co.uk or one of it's products please send an email to info@emilyhannah.co.uk or write to the address below.

Product/Service Specifications

We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.

There may also be slight occasional differences such as metal instead of rubber ferrules or brass instead of steel collars. All goods are subject to availability.

Prices

Prices remain in force until we publish new prices on our website.

Care and Safety

You must ensure that all care and safety information that accompanies your purchase is maintained for future reference.