FREQUENTLY ASKED QUESTIONS

Q. How long will it take for my walking stick to arrive?
A. You can choose from standard (2-5 days) or express next working day delivery at the checkout.

Q. How much will delivery cost?
A. Standard UK delivery is typically £11 for standard length sticks and £4.50 for folding sticks. All other options (next day or Saturday delivery is charged). Delivery is calculated by weight of the goods, postage method and packing costs. This is displayed at the shopping basket page.

Q. How do I return an item for a refund or an exchange? 
A. Yes you can. Please see our returns page for details of where to send your walking stick back to and our exchange and refund policy.

Q. Can I pay for my walking stick by cheque? 
A. Yes. Please make cheques payable to Emilyhannah Ltd and send it with your desired walking stick order (including the item code), your name and address to Emilyhannah Ltd, 67 High Street, Cottenham, Cambs, CB24 8SA United Kingdom

Q. Why do I need to give my telephone number and email address? 
A. www.walkingsticksonline.co.uk is an internet based store. Everything that we do is based online for efficiency and savings that we can pass on to our customers. We need to be able to contact you by email or phone if there is something wrong with the order, i.e the postcode is wrong. You will also be automatically sent a confirmation email with your unique order reference number that you will need to quote in all correspondance with us.

Q. How long are your walking sticks? 
A. Most of our walking sticks are a standard 36 inches or 91cm long unless otherwise stated as adjustable, extra short or extra long.

Q. What is the maximum weight limit? 
A. Most of our walking sticks have been tested to 15 stone. The seat sticks are slightly more and their weight limits are displayed on each of the product pages.

Q. Can the sticks be cut down to the ideal height? 
A. All wooden walking sticks can be adjusted with a household saw. A rubber ferrule can then be easily pushed on to the tip, or a steel ferrule glued on to the tip. We can do this for you if you like.

Q. Can I have my stick engraved? 
A. Yes. All of our walking sticks with wooden shafts can have an engraved badge attached to them.  

Other questions about walking sticks we have come across over the years..

HOW TO GET A WALKING STICK

There are lots of ways of getting a walking stick..one way is to order from us.

• Buy one from us using your debit or credit card, by cheque or using your Paypal account.
• Receive a walking stick delivered to your door as quickly as 24 hours, sometimes a little longer.
• We offer advice so you can make an informed choice.

HOW DO YOU USE A WALKING STICK FOR HIP PAIN?

The ways a walking stick can help you if you are suffering from hip pain.

• Hold the walking stick on the good side of your body.
• Move the stick with the weak side
• Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.

HOW DO YOU USE A WALKING STICK FOR KNEE PAIN?

The ways a walking stick can help you if you are suffering from knee pain.

• Hold the walking stick on the good side of your body.
• Move the stick with the weak side
• Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.

HOW DO YOU USE A WALKING STICK FOR LEG PAIN?

The ways a walking stick can help you if you are suffering from leg pain.

• Hold the walking stick on the good side of your body.
• Move the stick with the weak side
• Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.

HOW DO YOU USE A WALKING STICK FOR BACK PAIN?

The ways a walking stick can help you if you are suffering from back pain.

• Hold the walking stick on the good side of your body.
• Move the stick with the weak side
• Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.

HOW TO USE A WALKING STICK

The different ways you can use a walking stick for day to day life.

• Hold the walking stick on the good side of your body.
• Move the stick with the weak side
• Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
• To climb stairs, move your good leg first. Follow with your affected leg and cane simultaneously. When going down stairs, start with the cane, then put your weak leg forward, and follow with your good leg. “Up with the good, down with the bad” makes this easy to remember, says Ramage.

HOW TO WALK WITH TWO WALKING STICKS

Ways to use walking sticks in tandem and when to do this.

• Increase stability if your balance isn't too good.
• Make sure both sticks are at the same height
• use wrist cords on both walking sticks so that you can free up your hands when needed.
• Hiking poles and orthopaedic handled sticks are best purchased in pairs.

HOW DOES A WALKING STICK HELP?

The humble walking stick can help you in a myriad of ways.

• Using a walking stick takes weight and pressure off of your joints.
• Improves balance
• Provides a lean-on rest
• Self defence

WHEN DO YOU KNOW IT IS TIME FOR A WALKING CANE?

Walking sticks are made to be used on a daily basis, occasionally or for specific activities.

• Chat to your friends, family or doctor if you have a knee, hip or other complaint that a walking stick might help to alleviate.
• Browse our website to see the many different types of sticks available.
• Use a stick if you feel unsteady and need a balance support.
• Juice

HOW TO USE A WALKING STAFF

Find out how to use a walking staff (a tall walking pole)

• A walking staff or stave is typically made of one piece of wood and is chest or shoulder height.
• Grip it at the top with your arm or wrist through the lanyard.
• Sticks with longer lanyards can go around the upper body as well.
• Use a metal ferrule tip on soft ground and a rubber ferrule on hard ground.
• Clear a path ahead of you by using the end of your walking staff

HOW TO USE A THUMBSTICK

Find out how to use a thumbstick (a tall stick with a V shaped handle)

• You can lean on it with your arm or elbow resting on the V handle.
• Hook your thumb though the V and walk with a light support.
• Use as a support for using binoculars or a camera.
• Clear a path ahead of you by using the end of your thumbstick

HOW TO USE A WADING STICK

Find out how to use a wading stick (a weighted stick used when fishing)

• Wrap the lanyard around your upper body to prevent you from loosing it in fast water
• Keep the weighted end down at the river bed
• Use the shaft for measuring your catch
• Lean on the stick or grip it to keep your balance in the water.

HOW TO USE A SHOOTING STICK

Find out how to use a shooting stick (a metal stick with a leather sling seat)

• A shooting stick is a seat to use in the field.
• Swivel seats are good for tracking things while seated (such as clay pidgeon shooting)
• Turm the metal plate at the tip to the horizontal position to prevent the stick from sinking into soft ground.

HOW TO USE A SHEPHERD'S CROOK

Find out how to use a shepherd's crook (a tall stick with a crook handle)

• Have it cut to the perfect height to lean on the handle with your lower arms folded or in your armpit.
• Use it for approximate measuring
• Use the hooked handle for hookinh around objects or animals' legs

HOW TO USE A MARKET STICK

Find out how to use a smarket stick (a tall stick with a demi crook handle)

• Have it cut to the perfect height to lean on the handle with your lower arms folded or in your armpit.
• Use it for approximate measuring

WHY DO HIKERS USE WALKING STICKS

Walkers and hikers sometimes use walking sticks. Why?

• For balance mainly and to spread out the weight and effort across the arms instead of just the legs and knees.
• To walk across a hill, you can set one adjustable hiking pole to a longer length than the other to cross a steep hill and not loose your balance.
• Beat a path ahead with your stick or sticks.
• Reach for things (such as an apple from a tree)

WHAT IS THE PURPOSE OF A SWAGGER STICK?

A swagger stick isn't a stick for walking.

• A swagger stick is a short stick or riding crop usually carried by a uniformed person as a symbol of authority.
• Carried tucked under the arm

WHAT IS THE AVERAGE LENGTH OF A WALKING STICK?

The average length of a walking stick is 90cm, but it depends what kind of stick.

• Thumbsticks, wading sticks, hiking sticks and shepherd's crooks are typically tall (125cn and above)
• Everyday wooden walking sticks are 89 to 91cm but, being wooden, they can be shortened to the height that suits you best.
• Aluminium sticks are all height adjustable so you can set your own height.
• Extra tall walking sticks are wooden sticks that are made taller (between 95 and 110cm).

ARE WALKING STICKS ALLOWED ON AEROPLANES?

Are they weapons or walking aids?

• Walking sticks are classified as mobility aids and should not be banned from being taken into the cabin.
• Sticks, like hiking sticks, with a metal tip may have to be telescoped down and put into your suitcase instead.
• Check with the flight company first as they often change the rules!

WHICH SIDE DO I USE A WALKING STICK?

If you have a pain on the left side of your body, carry the stick on the right side.

• Grip the cane in the hand opposite the side that needs support
• Ensure the cane is the correct height for you.
• Hold on the strong side, but move with the weak side.